Exchange, Return and Complaints Policy

Free Return Policy

Returns are free within 7 days of delivery. If the product does not suit you, return it at no cost. We cover the full cost of return shipping.

1. What can be returned

- Products received 7 days ago or less.

- Products with their original seal, unopened and unused, in their original packaging.

- The returned shipment must reach us in good condition, without damage.

2. What cannot be returned

- Food products that have been opened or whose seal is broken, to protect food safety for all customers.

- Products damaged by poor storage, such as high heat or humidity.

3. Return steps

1) Message us on WhatsApp within 7 days of delivery and give us the order number and the product you want to return.

2) We send you a free return waybill, and the courier collects the shipment from your address. Or we agree with you on the return method that suits you best.

3) We inspect the product within two business days of receiving it.

4. Refund

- We refund the full amount within 7 business days of accepting the return.

- The amount goes back to the original payment method.

5. Damaged or wrong product

If you receive a damaged product or a product different from the one you ordered, send us a photo within 7 days of delivery. We send you a free return waybill and the courier collects the product from you, or we agree with you on the return method that suits you best. Then we send you a replacement or refund the full amount, and all costs are on us.

6. Cancelling the order before shipping

You can cancel the order for free and get a full refund as long as the order has not yet been handed to the shipping company.

This policy complies with the e-commerce law of the Kingdom of Saudi Arabia.

• Correcting errors during ordering:

1/ We have the right to correct errors that occur on our side in the electronic communication without intent, such as errors in pricing, quantities, or product descriptions, while informing the shopper before shipping of the unintentional error. The shopper may choose to complete the order after the correction or cancel it.

2/ Within 24 hours of placing the order, the shopper has the right to correct any errors in the order, if any, before shipping takes place or before benefiting from the products received.

• Handling complaints:

1. We are committed to responding promptly to complaints during working hours from 12 noon to 12 midnight through the following WhatsApp [Click here]. To make handling your complaint easier, please include the following:
2. Name.
3. Order number, if any.
4. Complaint details.
5. Complaints are handled immediately or within 48 hours at the latest.