A - Introduction
- We care greatly about the privacy of our website visitors, and we pledge to protect it. This policy explains how we handle your personal information.
- By consenting to our use of the personal data you provide and cookies according to the terms of this policy, you allow us to use them at all times unless you ask us to stop.
- Any conflict between this policy and the e-commerce law recently issued by the Ministry of Commerce in the Kingdom of Saudi Arabia, through the documents at this link: https://mci.gov.sa/ar/ECC/Pages/default.aspx, is resolved in favor of what is issued by the e-commerce law of the Ministry of Commerce. In case of any conflict or unintentional error on our part, you must notify us immediately.
B. Copyright of this policy
This privacy policy was created using a template approved by SEQ Legal (seqlegal.com) and adapted to suit the nature of our website.
C. Collecting personal information
- The following commonly known personal information may be collected, stored and used: information about your computer, tablet or mobile device, including your internet protocol (IP) address, geographic location, browser type and version, and operating system.
- Information about your visits to and use of this website, including the referral source that brought you to our site, the length of your visit, what you view on the page, and your navigation paths within the site.
- Information you enter when creating a new profile on our site: your first and last name, your profile picture, your email and your mobile number.
- Information you enter each time you log in to our website: your email or mobile number.
- Information about your communication with us through WhatsApp that appears to us, your conversations with us, or the number you use to contact us.
- Information generated while you use our website, including the times and frequency of your use of the site and the circumstances in which you use it.
- Information related to anything you buy, the services you use, or the transactions you make through our website, including your name, address, phone number and email address, except for credit card details for Visa and Mastercard and mada card data, which are never visible to us and appear only to the authorized electronic payment service provider under the laws and regulations of the Saudi Central Bank in the Kingdom of Saudi Arabia.
- Information you publish on our website in order to share it online, including your username, your profile picture, and the content of your posts, comments and reviews.
- Information contained in any correspondence you send us by email or through our website.
- Any other personal information you send us.
- If you provide us with personal information about another person, you must obtain that person's consent to disclose this personal information to us under this policy (for example: the details of the recipient of an order you bought from our website on behalf of someone else).
D. Using your personal information
Personal information provided to us by you through our website is used for the purposes described in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:
- Managing our website and our online business.
- Personalizing our website to be more relevant to you.
- Enabling you to use the services and products available on our website.
- Sending the goods you buy from our website to you.
- Providing the services purchased through our website.
- Sending you statements, invoices and payment notifications, and collecting payments from you.
- Sending you non-marketing commercial messages.
- Sending you email and mobile notifications that you specifically requested.
- Sending you our email newsletter, if you requested it (you can tell us at any time if you no longer need the newsletter).
- Sending marketing communications related to our business or the business of carefully selected third parties that we believe may interest you, by mail, WhatsApp or SMS (you can tell us at any time to remove your information from our marketing mailing lists if you no longer need our marketing communications).
- Providing third parties with statistical information about our users (however, these third parties will not be able to identify you specifically from the information provided to them).
- Handling inquiries and complaints you submit from our website.
- Protecting our website from fraud and maintaining its security.
- Verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website messaging service, for example: comments, reviews and questions).
- If you provide personal information for publication on our website, we will publish and otherwise use this information (for example: designing the customer opinions page or "What they said about us").
- We will not provide any third party, without your explicit consent, with your personal information for the direct marketing purposes of any other party.
- Other reasonable uses according to common practice (for example: conducting studies and statistics about customers by neighborhood and city or by gender).
E. Disclosing personal information
- We may disclose your personal information to any of our employees, officers, professional advisors, agents, suppliers or subcontractors to the extent reasonably necessary for the purposes set out in this policy.
- We may disclose your personal information to any member of our group of companies (meaning our subsidiaries, the ultimate holding company and all its branches) to the extent reasonably necessary for the purposes set out in this policy.
- We may disclose your personal information in these cases:
-- To the extent we are required to do so by law.
-- In connection with any ongoing or prospective legal proceedings.
-- To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this policy, we will not provide your personal information to third parties.
F. International data transfer
- Your information will not be transferred outside the Kingdom of Saudi Arabia, except for what relates to the cookies whose details are mentioned in item (M).
- We cannot prevent others from using or misusing personal information that you publish on our website or send for publication on our website and that is available online around the world.
G. Retaining personal information
- We retain your personal information at all times for statistical and marketing purposes and to keep our customers, unless you ask us to remove your data by contacting us.
- We keep the documents, invoices and electronic records containing your personal data to the extent required of us by law.
- If we believe that these records may be relevant to any ongoing or prospective legal proceedings, we will keep them.
H. Security of your personal information
- We pledge to take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
- We pledge to store all personal information you provide on our secure servers (protected by a password and a firewall).
- All electronic financial transactions made through our website are protected by encryption technology.
- By agreeing to this policy, you acknowledge that transmitting information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You are responsible for keeping confidential the password you use to access our website. We will not ask you for your password (except when you log in to our website).
I. Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page from time to time to make sure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
J. Your rights
By using our website, you agree to our use of the personal information you voluntarily give us for the purposes of selling, delivery and shipping, asking for your ratings of the quality of the service provided to you, and marketing to you only. We will give you the ability to cancel our use of your personal information for marketing to you at any time by contacting us.
K. Third-party websites shared with our website
Our website includes hyperlinks and details of third-party sites such as Google Analytics. Please note that we have no control over the privacy policies and practices of third parties, and we are not responsible for them.
L. Updating information
Please let us know if the personal information we hold about you needs to be corrected or updated.
M. Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by our website server to your internet browser and stored by the browser on your device. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or special cookies known as "session" cookies. A persistent cookie is stored by the internet browser and remains valid until its set expiry date, unless deleted by the user before that date. A "session" cookie, on the other hand, expires at the end of the user session, that is, when the internet browser is closed. Cookies do not normally contain any information that personally identifies or reveals the user, but the personal information we store about you may be linked to the information stored in cookies obtained from you. We use only session cookies and persistent cookies on our website.
Our uses of cookies are as follows:
- We use Google Analytics with all its features to study the behavior and interests of visitors, the sources of their visits that led them to our website, as well as their visit times and demographics (gender and age group) and more.
- We use Google Ads, Facebook for Business and Snapchat Ads to advertise our website, with all the features of these advertising programs, including the "remarketing" feature to retarget visitors again according to their previous interests through our website.
Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative effect on the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer. Deleting cookies will have a negative effect on the usability of the websites you visit.
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